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Privacy Policy

Introduction

Harmony Pathways is committed to protecting the privacy and confidentiality of all participants, their families, and visitors to our website. This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the National Disability Insurance Scheme (NDIS) and Australian Privacy Principles (APPs).

What Information We Collect

We may collect the following types of information:

  • Personal details such as name, date of birth, address, and contact information.

  • NDIS details such as participant number, plan management type, and funding information.

  • Information relating to the services and supports you receive from Harmony Pathways.

  • Website enquiry form details (name, email, message).

How We Use Your Information

Your information is collected for the purpose of providing high-quality supports and services. Specifically, we use your information to:

  • Deliver NDIS-approved supports and services.

  • Process and manage invoices with your Plan Manager.

  • Communicate with you and your representatives regarding your supports.

  • Ensure compliance with NDIS guidelines and funding rules.

  • Improve our services and respond to feedback or complaints.

How We Store and Protect Your Information

  • All personal information is stored securely, with access limited to authorised staff only.

  • We use secure systems to protect against unauthorised access, misuse, or disclosure.

  • We do not share your personal information with third parties without your consent, unless required by law.

Sharing Your Information

We may share relevant information with:

  • Your Plan Manager, as required for invoicing.

  • The NDIS Commission, if necessary for compliance or reporting.

  • Other service providers, but only with your consent.

Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections if your information is inaccurate or out of date.

  • Withdraw consent for sharing information (where applicable).

  • Make a complaint if you believe your privacy has been breached.

Changes or Ending Services

If you choose to end services with us, we will provide a copy of your records upon request and securely store your information for the period required under law.

Contact Us

If you have any questions, concerns, or complaints about your privacy, please contact us:

You may also contact the NDIS Quality and Safeguards Commission on 1800 035 544.

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